What can be returned: Only items perchased that are obviously defective, the wrong color, or the wrong decoration can be returned. If you've ordered the wrong size, color, or just don't want it, we're sorry but once it's been customized for you, we can no longer use the item and do not accept returns.  

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.



  1. Email us at info@oakandtwine.net to obtain an RMA (Return Merchandise Authorization) number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. Please indicate if you want a replacement or a refund. 
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.
  3. Send the package to:


OAK&TWINE - Returns
10260 Shelbyville Rd
Kentucky 40067
United States

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